Customer Service

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Order Status & History

We will send updates regarding the status of your order, including when your item(s) ship*, to the e-mail address you provided when ordering.
* Excluding items shipped from vendor.

Prices listed at are valid only for internet purchases and do not include shipping.  Please note that our retail store prices may vary from the special low pricing found on our website.  If you have any questions or comments please call us toll-free at: 1-800-840-3610

Price Match Guarantee

Jean's Restaurant Supply will match or beat our competitors advertised prices on all items. The following restrictions apply:

  • If our customer service department does not have knowledge of the competitor's advertised price in question, the customer must provide documentation, in the form of, but not limited to website addresses, mail ads, email ads, faxed quotes, or flyers.
  • Matched prices are for product retail selling price only and do not include shipping or taxes, if applicable.
  • Guarantee is applicable only for competitor's prices advertised at the time of intended purchase, and does not include outdated prices, or future sales prices which the customer may have prior knowledge of.

Customers may submit price matching requests by phone, fax, or email. Please include full personal contact information and how you desire to be reached if submitting requests by fax or email.

Submit requests by calling 1-800-840-3610 or faxing 1-361-888-7602
or emailing

Sale Items

Selected merchandise at significant savings are available in our on-line sale section. Quantities are limited.

Gift Wrap & Messages

At this time we do not offer gift wrapping or message inclusion on-line any online orders.

Warranty Information

A written warranty for selected products sold on this Web site may be obtained free by sending a specific written request to:

Jean's Restaurant Supply
Web Development Dept.
426 S. Staples Street
Corpus Christi, TX 78401

Payment Options

Credit Cards:
Jean's Restaurant Supply accepts the following major credit cards for online purchases:

  • American Express
  • VISA
  • Mastercard
  • Discover

If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards:
Payment is deducted from your account at the time your order is shipped. A receipt is included with each order.

Shopping at is safe and secure; for details, click here to review our security and privacy information.

Sales Tax

Sales tax is automatically calculated and applied to your order in accordance with the regulations of the state in which your shipping address is located. Customers purchasing on-line and shipping within the State of Texas, will be automatically taxed according to state sales tax laws. The amount is specified in the 'Sales Tax' field on-line your online purchase summary. If a special order or out of stock item is purchased and the item is drop-shipped from a warehouse that resides within the same state as the delivery location, a sales tax fee may apply.

Advisory on Large Orders

To provide the best possible service to all our customers, we reserve the right to limit order quantities.
To place a large order for corporate giving, please call 1-800-840-3610.

Shipping Information 

All shipments leave our warehouses within 48 hours or less of placing your order. All orders placed from Friday 5:00PM Central Time through Sunday leave our warehouse Monday morning of the following week. Please note that all overnight and time sensitive deliveries should be placed during M-F. If you have any questions about delivery or require special delivery options please notify us 1-800-840-3610 or email us and we will be happy to answer you.

Jean's Restaurant Supply offers several delivery and processing options:


Items eligible for free ground freight will be delivered by a carrier of our choosing. Delivery times vary typically ranging from 2-8 days after leaving the warehouse. Shipments will be to your dock or curbside. Time sensitive deliveries, express deliveries and additional features such as lift gate, residential deliveries and inside deliveries do not qualify for free ground freight. Lift gate is available as a selectable option  for certain products. Select this feature when adding the product to your cart if you require a lift gate. Please notify us to provide you with a shipping quote if you need any additional delivery options. We cannot guarantee delivery times for items shipped with the free ground freight option. If you need a time sensitive delivery please notify us and we can provide you with a shipping quote and an estimated delivery time.


Select items are available for free shipping if the order is more than $350.00 before taxes. This calculation is based off the collective cost of items not being shipped through standard ground freight. This includes all items weighing over 150 lbs. Free shipping will be shipped from our warehouses within 48 hours of receiving your order. Shipping will be standard ground delivery by a carrier of our choosing. Items requiring time sensitive delivery, multiple shipping addresses, inside delivery, or any additional shipping options do not qualify for free shipping. Free shipping is not available for items shipped from the manufacturer, special orders, custom manufactured items, furniture and all other items specified as not qualified in the shipping details of the product description. Please call us 1-800-840-3610 if you require additional assistance and we will be happy to help you.


Due to the weight and size of our products, many items will ship ground freight by a carrier of our choosing. Freight costs will be calculated at the time of check out. Standard delivery times for ground freight range between 2-8 days after it leaves the warehouse. If you have an item which requires a time sensitive delivery please call us 1-800-840-3610 to schedule your delivery. Freight costs given at the time of check out are for ground freight only. Lift gate, time sensitive deliveries, residential deliveries and inside deliveries are available at an additional cost. Please notify us to provide you with a quote on shipping.


  • Delivery within 5-7 business days after your order leaves our warehouse.
  • Refer to the shipping and handling chart for each additional shipping address.
  • Weekend delivery is not available.


  • Expected delivery within 2 business days after your order leaves our warehouse.
  • Add $9.95 per address to standard delivery and processing charges.
  • Refer to the shipping and handling chart for each additional shipping address.
  • Not available for delivery to P.O. boxes or APO/FPO addresses.
  • Not available for heavy items or items delivered directly from the manufacturer.
  • Weekend delivery is not available.


  • Expected delivery the next business day after your order leaves our warehouse.
  • Add $19.95 per address to standard delivery and processing charges.
  • Refer to the shipping and handling chart for each additional shipping address. 
  • Not available for delivery to P.O. boxes or APO/FPO addresses.Not available for heavy items or items delivered directly from the manufacturer.
  • Weekend delivery is not available.

Damaged Freight Policy

Delivery and Receiving Inspection Procedure

We take every effort to ensure our packages arrive to you “the customer” in excellent condition, but unfortunately packages can be lost or damaged during transit. To avoid damage/loss of items, follow this Receiving and Inspection Procedure.

1) At the time of arrival, count the number of packages and inspect the exterior of the packages for any hint of damage. If you suspect damage, do not sign the freight bill receipt prior to an internal inspection. Note shortages and all damage on the freight bill receipt. If shortages and/or damages are not reported at the time of delivery, Jean’s Restaurant Supply cannot be held responsible.

  • If pallet is damaged, cracked or broken or there are visible tears, puncture holes or foot prints, open package and inspect, especially beneath the item such as legs and under carriage where damage may occur, in order to avoid hidden or concealed damage.
  • Do not be rushed (driver will not leave until you sign). If the driver rushes you it is more likely your items may have damage.
  • If damage is extensive, please refuse it and contact Jean’s Restaurant Supply to send out a replacement.
  • If damage is cosmetic and you choose to retain it, note it on the freight bill receipt, and contact the freight company to start the claim process. Then, contact Jean’s Restaurant Supply and notify us of the situation. We will assist you in that process.

2) Once you have received your items, unpack them immediately to ensure there is no hidden or concealed damage. If you find damage, do not discard any of the original packaging. Contact the freight company immediately and request an inspection within 5 days. Have your Freight Bill Receipt available with the tracking/pro number. If damage is discovered after driver has left – the customer is responsible for filing a claim and Jean’s Restaurant Supply will not be responsible for a refund or exchange of product.

If Jean’s Restaurant Supply has mistakenly shipped the wrong item or a defective item, contact Customer Service at 1-800-840-3610 in order to obtain a call tag and we will gladly ship out the correct item. If you have received a damaged item or refused it at time of delivery, a replacement unit can be sent out provided that the Receiving and Inspection Procedure was reasonably met. Jean’s has set this policy in place to protect you “the customer”.

The delivery and processing rates shown with our product descriptions are approximate; the precise charge cannot be determined until you choose a delivery option during checkout.

For all deliveries to Alaska, Hawaii, and U.S. territories, $5 will be automatically added to the standard delivery and processing charges during checkout.

International Addresses
At this time, when ordering on-line, it is not possible to specify a delivery address in another country or a U.S. territory that is not served by the U.S. Postal Service.

Post Office Boxes
Unfortunately we do not offer shipping to P.O. boxes at this time

Delivery and Processing Charges
Delivery and Processing charges are calculated based upon the total weight of your merchandise. As some items can be quite large and require truck freight service our handling charges apply accordingly.

  • $5.00 - Items and packages under 50 lbs
  • $10.00 - Items between packages between 50 and 100 lbs
  • $15.00 - Items and packages between 100 and 150 lbs

For ALL items shipped via freight carrier there will be a minimum $20.00 handling charge. Freight carriers vary in price and transit time so we will provide you with the best most cost effective accommodate to accommodate your budget and time frame. In many instances we will have a customer representative contact you via telephone or email to inform you what options are available. For non-stock items the carrier is decided by the manufacturer and transit time will vary greatly.

Additional Charges
Some items require an additional delivery and processing charge, listed as Additional Shipping on the product page. To determine the total cost for delivery and processing, add this additional charge to the applicable amount from the delivery and processing chart above.

If 'Shipping Charge' appears beneath the item price on the product page, the delivery and processing chart charge does not apply. Your delivery and processing cost for that item is the 'Shipping Charge' amount.

Drop-Ship Items
Some items are shipped directly from the manufacturer. These 'drop-ship' items have special requirements:

  • Additional time is needed for order processing, so second-day and next-day shipping are not available. Heavy items, such as furniture, may take up to 3 weeks for delivery.
  • Drop-ship items can be delivered only to addresses in the 48 contiguous United States.
  • Drop-ship items cannot be gift wrapped.
  • Jean's Restaurant Supply cannot guarantee delivery date of drop-ship merchandise.
  • If the drop-ship warehouse and the delivery location reside in the same state, a sales tax fee may apply.

Please contact us if you have any questions about shipping or delivery of your order. Call 1-800-840-3610, or click here to send an e-mail.

Used Equipment

Used equipment items are all tested by our certified technicians here in our warehouse. All items are fully functional and come with all the standard accessories unless otherwise noted on the product description. Please read the product descriptions carefully to know exactly what you are getting. Used items are sold "As Is" unless otherwise stated. Most used items do not qualify for free ground freight or delivery. At Jean's Restaurant Supply, your satisfaction is guaranteed so if there is ever a dispute concerning a used product please notify us and we will work with you to find a reasonable solution or to help you find any replacement parts and/or additional accessories. Used items may be returned for a full refund excluding shipping and handling charges. Customer is responsible for all shipping charges when returning an item. Please read over our Returning Merchandise policy below to learn more about product returns.

Returning Merchandise

All returns must be made within 30 days after receiving your order. The item must be unopened and in the same condition as when shipped to you. Customer will pay for shipping and freight charges on all returned merchandise, including on items that were originally sent as 'free shipping'. Items are subject to a 20 -30% restocking fee. Credit (minus any restocking fees and freight costs) will be issued after we have received all the items.

Canceling an order

If your order has not shipped, you may cancel it for any reason. Special orders that are canceled are subject to a 20 -30% restocking fee. Customers may cancel by calling 1-800-840-3610 Monday through Friday 8:00 AM – 6:00 PM Central Standard Time and Saturdays 9:00 AM – 3:00 PM Central Standard Time. Please have your order number ready for faster, more accurate service.

Price Adjustments

Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Clearance items and excludes temporary special promotion items. For questions and adjustments call 1-800-840-3610.

We work hard to ensure the accuracy of pricing on, but despite our best efforts, pricing errors may occur. In the event of a pricing error we will inform you immediately of corrections and if needed provide you with alternates. A full refund due to pricing errors will be issued to your credit card as long as merchandise has not been shipped.

Conditions of Use, Notices and Disclaimers

When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:

  • Subject to the terms and conditions in this legal notice, which may change at any time without notice.
  • Subject to all applicable laws.
  • Undertaken at your own risk.

The following elements of this Web site are the property of Jean's Restaurant Supply or our suppliers and are protected by United States and international copyright laws:

  • All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site.
  • All software.

“Portions of this website include materials copyrighted by Franklin Machine Products of Lumberton, N.J., (FMP) and used with their express written permission. User does not have any right to download, transmit, reproduce or copy any of these materials without express written permission directly from FMP “©Copyright 2009 FMP.”

The trademarks or trade dress of Jean's Restaurant Supply and our affiliates may not be used without our written permission. Trademarks or trade dress include the Jean's Restaurant Supply name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Jean's Restaurant Supply products, services, and programs, and those of our affiliates.

All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping with Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, is strictly prohibited.

Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this Web site, its content, or the information available on or through it; they are provided 'as is,' with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No Confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Applicable Law
By visiting this Web site, you agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Any dispute relating in any way to your visit to our Web site or to products purchased here shall be submitted to confidential arbitration in Corpus Christi, TX. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Texas. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

Protecting Your Information
As part of our ongoing commitment to ensure that your shopping experience with Jean's Restaurant Supply is protected, Jean's Restaurant Supply will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.