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How Do You Ship My Order?
For items under 150 lbs we will ship using UPS standard ground. For all other items we will ship using a freight company of our choosing.
When Will My Order Arrive?
Normal delivery times for ground shipping and ground freight are from 2 to 8 business days and do not include weekends or holidays. Express delivery options are available during check out. Please be aware that it may take up to 48 hours to process your order before it leaves our warehouse. Transit times do not include order processing time. If you need a true overnight or expedited delivery you must contact us for a guaranteed delivery date. We are not responsible for unforeseen transit delays unless you book the shipment with us and we confirm the guaranteed delivery date back to you. All orders placed Friday after 12pm will be shipped the following Monday.
How Much Is Shipping?
Standard Ground Deliveries: We will ship all orders under 150 lbs using UPS. Rates provided by UPS are dependent on your zip code and the size and weight of the total delivery. UPS rates and all other standard ground rates provided are non negotiable. These rates will be provided for you during checkout and before any credit card information is requested. This way you will know all your charges upfront, before you pay. There is a $5 handling fee for all orders shipping UPS.
Standard Freight Deliveries: We will ship all orders over 150 lbs via a 3rd party freight company. For the best rates possible, we recommend that you use our Freight Quotation tool. By requesting a freight quote we will be able to provide you with a price tailored to your business address.
Here is a list of freight shipment options that are not included in a standard delivery but are available at an additional charge:
- Residential Delivery - Additional charges will be applied if freight items are to be delivered to a non-commercial address.
- Lift Gate - A hydraulic gate which brings your freight item down to curbside. This is needed to lower your freight package from the truck bed, to the ground in the event that no loading dock or fork lift is provided.
- Call Notification - Used when you want the delivery person to call you to let you know they are on their way.
- Inside Delivery - Additional charges are applied if you want the delivery person to physically bring the item into your business. This does not include installation or set up.
If you require any of these additional features you must contact us to first to confirm them. We will give you any adjusted shipping charges on your invoice prior to sending out your order. Freight deliveries are typically very heavy and large. Please make sure you have adequate personnel to unload and move your item on the day of delivery.
Where Do You Ship To?
We offer standard ground shipping and standard ground freight to the contiguous United States. Shipping rates given by our website for all contiguous U.S. orders will be honored. Shipments to Alaska, Hawaii, Puerto Rico, Canada, Mexico and all other international deliveries must be scheduled with us via email or telephone. We are not responsible for any customs charges or brokerage fees incurred at the time of delivery for any international order. Orders placed through the website for locations outside the contiguous U.S. will be held until all shipping charges are cleared. This may increase the final total cost of your order. We will notify you of any additional charges before processing your order. We do not ship to P.O. or M.P.O. Boxes
What If My Order is Delivered Damaged?
Although very rare, sometimes unexpected errors during shipping may occur which result in the order arriving damaged. When receiving any shipment at all please make sure you go through the following steps every time:
- Thoroughly inspect the package and look for any obvious damage. Puncture holes, broken crates, crushed boxes, etc. are all signs of damaged freight and MUST be noted on the driver's paperwork. DO NOT sign off for a package if it arrives damaged or appears to be damaged. By signing for a delivery you are accepting the package "as-is" and it legally becomes your possession. We are not liable for freight & damage claims made after the package has been signed for.
- If a package is damaged, note the damage on the drivers paper work, refuse the package and contact us immediately so that we can take care of any compensation or replacements.
- Although we will make our best efforts to help you, all freight claims are the responsibility of the receiver.
- In the event that there is hidden damage (damage found once package has been opened) it is important that you contact the freight company immediately to file a claim. We will try our best to help you receive compensation, but we do not guarantee replacement units. It is important that you contact us to establish the best possible method of taking care of the damage claim. Damage claims are the responsibility of the receiver.
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